We operate a national telesales and service organization and have relied upon LCD expertise for nearly 20 years. They have provided us with superior infrastructure, hardware and integration enabling us to improve efficiencies that reduced our costs. We utilize Xarios for call recording , automated our dialing with the Mitel phone system, routing via caller ID, VOIP trunk lines with Broadview and XO, hot desks, ACD routing, screen pops, SIP cellphone links just to name a just a few. The efficiencies Leading Communications Designs delivered have enabled us to outperform larger organizations and have added to our profits.