Date:September 22, 2012

Mitel MiCC Office – ACD Customer Service Manager (CSM)

RealViewer-1Contact centers that build relationships, whether it is a department, an enterprise, or something in between

Job 1 for the contact center is ensuring that customers get the kind of service they need to build and maintain profitable relationships:

•Empower customers.
•Ensure agent productivity.
•Manage efficiently.
•Streamline operations.
A Mitel solution for any contact center
Mitel has a solution for any type and size of contact center.

Entry-level and Small Contact Center
Mitel Customer Service Manager (CSM) meets the needs of entry-level or “departmental” contact centers. And for small contact centers that still have complex needs and high call rates, there is Mitel Contact Center Business Edition.

Enterprise Contact Center
Mitel Contact Center Enterprise Edition is a robust, highly flexible solution that delivers feature-rich, web-based call applications to the most sophisticated contact centers, including virtual contact centers with multiple locations and remote agents.